Frequently Asked Questions

SHIPPING INFORMATION

COVID-19

  • Processing times may be delayed. Generally processing times are within 3-5 business days* from the day we inform you that we shipped your item(s) although currently those times vary due to the issues relating to COVID-19 and government orders. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel your future subscription renewals at any time.

We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Family Day Canada, Good Friday, Victoria Day, Canada Day 1rst of July, BC Day, Labour Day, Thanksgiving, Armistice Day and Christmas.

SHIPPING FEES & DELIVERY TIMES

FREE LIMITED TIME CAN & US SHIPPING on all orders

    DELIVERY

    WHEN WILL MY PACKAGE BE DELIVERED?

    Our boxes are on a quarterly basis and we usually divide every quarter in six (6) drop(s)/shipping calendar dates. Once you get your shipping date (via email) for the current quarter, processing time for orders is 3-5 business days (business days do not include weekends or holidays) from the day we inform you we shipped your item(s). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time is 3-6 days. We do not offer expedited shipping at this time. All orders are shipped via UPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to other mail carriers.

    I AM A UNITED STATES CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?

    Items shipped outside of Canada are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Affluence Beauty. Customs regulations in Canada require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

    RETURNS & REFUNDS

    DO YOU ALLOW REFUNDS/RETURNS?

    All sales are final. We do not offer refunds/exchanges, nor do we allow cancellation/returns once your order has been placed. However, you can cancel at anytime your subscription before your next billing cycle. affluencebeauty.com reserves the right to refuse any returns at any time.

    *At this time, our return policy has been updated to allow our customers to cancel unshipped orders for a full refund. If you wish to cancel or have any questions, please contact customer service at info@affluencebeauty.com.

    ORDER ISSUES

    HOW CAN I REACH YOUR CUSTOMER SERVICE AND WHEN SHOULD I EXPECT A RESPONSE?

    For customer service inquiries only, please use our contact form on the contact section and select "customer service" in "what is this regarding". Our Customer Service is available M-F 8am - 5pm pst. We do our best to respond to all customers within 72 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

    I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?

    Order confirmation emails may be delayed as a result of high order volume. Please contact info@affluencebeauty.com. if you have not received your confirmation email after 24 hours of your purchase.

    CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

    Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. However you can cancel your subscription at any time. Please ensure all info is correct before submitting your order.

    I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.

    Please contact our Customer Service via our contact form on the contact section to report any issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

    PRODUCTS & SUBSCRIPTION

     

    HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES, RESTOCKS OR PROMOTIONS?

    New products/boxes, restocks and promotions information will always be announced via email (sign up at www.affluencebeauty.com) and on our official Instagram account @affluence.beauty.

    HOW CAN I MANAGE MY SUBSCRIPTION?

    Go to "account" and select "manage my subscription".

    CAN I CANCEL MY SUBSCRIPTiON?

    Yes at anytime via "manage my subscription".

    CAN I BUY ONLY ONE BOX WITHOUT SUBSCRIBING?

    We don't offer individual box as our mission is to offer a complete discovery experience through each quarter. However, you can simply chose a discovery category, select "quarter" subscription and you will receive one box as complete content in our boxes change quarterly. You can after, cancel your subscription whether or not you wish to receive the following quarter box.